Privacy Policy
1. Introduction
At Fluire Wellness & Recovery Centre, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our center, use our services, or interact with our website.
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2. Information We Collect
We may collect various types of information, including:
Personal Information: Name, address, email address, phone number, date of birth, and emergency contact details.
Health Information: Medical history, current health conditions, medications, and any other relevant health-related information necessary for providing our services.
Payment Information: Credit/debit card details or other payment information necessary to process your transactions.
Technical Information: IP address, browser type, device information, and data about your interactions with our website.
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3. How We Use Your Information
We may use the information we collect for the following purposes:
Service Provision: To book and provide the services you request, including any necessary follow-up or related communication.
Health and Safety: To ensure your safety during our services by considering your health conditions and history.
Payment Processing: To process transactions and manage your billing.
Communication: To contact you regarding your appointments, send reminders, and inform you about special offers or updates.
Personalization: To tailor our services to better meet your individual needs and preferences.
Legal Compliance: To comply with applicable laws, regulations, or legal processes.
4. How We Share Your Information
We respect your privacy and will not share your personal information with third parties, except in the following circumstances:
Service Providers: We may share your information with third-party service providers who assist us in delivering our services (e.g. payment processors). These providers are obligated to protect your data and use it only for the specified purposes.
Legal Requirements: We may disclose your information if required by law, legal process, or government request.
Business Transfers: In the event of a merger, sale, or transfer of assets, your information may be transferred as part of the business transaction.
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5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no security measure is 100% effective, and we cannot guarantee absolute security.
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6. Your Rights
You have the following rights regarding your personal information:
Access: You may request a copy of the personal information we hold about you.
Correction: You have the right to request corrections to any inaccurate or incomplete information.
Deletion: You may request the deletion of your personal information, subject to certain legal obligations.
Restriction: You can request that we limit the processing of your data in certain circumstances.
Objection: You may object to the processing of your data for direct marketing or other specific purposes.
Data Portability: You have the right to request the transfer of your data to another organization or directly to you.
To exercise any of these rights, please contact us using the information provided below.
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7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the revised policy on our website and updating the effective date at the top of the policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: hello@fluire.com.au